價格：免費
更新日期：2019-05-16
檔案大小：8.0M
目前版本：5.4.4
版本需求：Android 4.1 以上版本
官方網站：http://ondemand.manageengine.com/service-desk/index.html
Email：sdp-ondemand-support@manageengine.com
聯絡地址：隱私權政策
ManageEngine ServiceDesk Plus Cloud for Android offers mobile access for your technicians to access the tickets available on the web at http://ondemand.manageengine.com/service-desk/index.html .This Android App ensures that your technicians carry your IT servicedesk with them and service the end users faster and better.
Requester can also Add, View, Re-Open and Reply requests.
App Features:
* Create, Update, View IT help desk requests
* Filter requests based on criteria
* Assign, Pick Up or Merge requests
* Resolve, Notify users and Close requests
* Track time spent by adding Worklogs
* Add Notes to the requests
* Search for requests by subject, request Id, priority, requester & status.
* Reply and View conversations
* Add or update Resolution to a request
* Add & Reply requests with attachments .
* Google Apps & SAML login in addition to the Zoho login
